Effective August 16, 2026 · Last updated August 16, 2026
This Refund & Cancellation Policy explains how payment, subscription cancellation and refunds work for EDGE. Read it together with our Terms of Serviceand, once you subscribe, Paddle's Buyer Terms and Refund Policy. Paddle processes all payments as EDGE's Merchant of Record.
Payment for an EDGE subscription is taken upfront when you purchase it, for the billing period you choose (monthly, 3 months or yearly). EDGE does not offer a permanent free trial. If you are not satisfied, you may request a refund within 14 days of your initial purchase, as described in Section 3 below. Outside that window, refunds are not offered except where required by applicable mandatory law or where EDGE determines the circumstances justify one.
You may cancel your recurring subscription at any time. Cancelling stops future renewals in accordance with Paddle's applicable billing terms. Where applicable, your access continues until the end of the period you have already paid for.
Payments are processed by Paddle. Refund requests are handled through Paddle in accordance with Paddle's Buyer Terms, Paddle's Refund Policy, applicable mandatory consumer law, and any additional refund rights EDGE explicitly grants. We do not promise an automatic refund outcome beyond what Paddle and applicable law provide.
Nothing in this policy limits any mandatory withdrawal or refund rights you have under the law of your country of residence. Where statutory withdrawal rights apply, they apply according to that applicable law and Paddle's Buyer Terms and Refund Policy. EDGE's 14 day refund window described in Section 1 and any statutory withdrawal right you may have are separate concepts: using, or not using, EDGE's refund window does not reduce or replace any statutory right you may separately have.
If EDGE materially fails to provide the service you purchased, contact us at support@joinedge.appand, where relevant, Paddle buyer support. We will handle your request in accordance with applicable consumer law and Paddle's policies. We cannot promise a specific outcome in every case, but we will look into it in good faith.
You can manage or cancel your subscription at any time from your EDGE account settings (“Manage billing”), which opens Paddle's Customer Portal. You can also manage your subscription and request refunds directly through Paddle's buyer portal or Paddle buyer support. Cancelling your subscription is not the same as requesting or receiving a refund; see Sections 1 and 3 above for how refunds work.